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(+54) 0 11 4314 1360 info@newworld.travel
ennl

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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New World travel designers

General Conditions

Proposals

To provide you with a suitable proposal the following details are required:

  • Passengers name and passport number
  • Number of passengers
  • Nationality
  • International and National flight details

Validation: tailor made proposals have a validation of 14 days since it is issued.

Reservation data

For reservations the following details of each passenger are required:

  • Last name according to passport
  • First name(s) according to passport
  • Date of birth – Nationality
  • Passport number
  • International and National flight details
  • Preference for matrimonial or twin bed
  • Any health remarks or other preferences
  • Emergency Email or/ and mobile number

Accommodation

Please take into account that South-American hotels might have a star classification different to the classification in your home country. Hotels named in the itinerary can be altered upon moment of confirmation as they are subject to change due to availability. Upon arrival you may be asked for a valid credit card by the hotel as a guarantee and also to hand over your passport so that the hotel can make a copy.

Transfers

New World travel designers works with normal (4) person cars for transfers. We calculate one big bag and one small bag per person (airline measures). In case more luggage arrives New World needs to be informed and extra charges can apply.  

Car rental

New World travel designers cannot be held responsible for any problems concerning the size of the rental car. Rental car categories can be revised on the website of Hertz (http://www.milletrentacar.com.ar/2/fleet.asp) (only applicable for rental cars in Argentina). In case the pick-up or drop off of the rental car is done either outside office hours or at hotels/airports, credit card details and a copy of the driving license are required by booking. At pick-up of the rental car a valid credit card has to be provided by the passenger.

Excursions

All (optional) excursions are excluding lunch, snacks and (National Park) entrance fees, unless this is otherwise mentioned in the proposal. Regular (optional) excursions are offered with an English speaking guide (bilingual guide) or with Spanish speaking guide. Private (optional) excursions are always accompanied with Spanish speaking guide and have an extra charge for a bilingual English (or other languages) speaking guide. In case booked excursions cannot be executed or due to climatic reasons a change is required and or cannot be executed a refund is not applicable. There is no guarantee at any time that wild animals are spotted at the destination. In case no excursions are booked beforehand, passengers can book excursions at the destination by contacting the local provider (contact details are provided in the travel vouchers).

Flights                       

Domestic flights can most probably be cheaper arranged via an Air pass of the destination in combination with the international flight. Please check with your own flight/IATA agent. In case flights are stated in the proposal consider these as example flights; therefore flight times and prices are subject to change. Not before New World travel designers has received the full payment of the quoted flights on their account, the flights can be booked and the tickets printed. Up until that moment flight prices, times and availability are subject to change. In case of cancellation or if changes are required: once issued a 100% cancellation fee applies.

Bus and Ferry tickets

Bus and ferry tickets can only be issued one month prior to the travel date. Until final issue price and availability, type of seat (cama / semi-cama) or the departure and arrival times can be guaranteed. Not before New World travel designers has received the full payment of the quoted tickets on their account, the tickets can be booked and the tickets printed. Up until that moment prices, times and availability are subject to change. In case of cancellation or if changes are required: once issued a 100% cancellation fee applies. It may occur that actual tickets need to be picked up on location at the office of the bus-company. You will be informed about this prior to travelling and/or in by your voucher.

General conditions

  • Travel itineraries are based on availability of the hotels and services upon moment of final reservation. In case a hotel or service is not available New World travel Designers withholds the right to offer an alternative in similar category and price-range. In case of a higher price this will be on your account. Hotels/providers can still implement price changes; therefore prices are subject to change in case no reservation and down payment is made. 
  • Travel itineraries are excluding (National Park) entrance fees, unless this is otherwise mentioned in the proposal.
  • Prices are expressed in US Dollars and are net prices.
  • New World travel designers can be contacted 24 hour per day in case of an emergency. In case the emergency phone is not instantly answered the call will be forwarded to second phone. As the forwarding takes a few minutes we kindly ask for your patience 
  • At arrival in Buenos Aires the passenger obtains an information package with travel information, map of Buenos Aires, vouchers bus/flight/ferry tickets and if applicable a route description 
  • In case the passenger wants to make alterations to the travel itinerary while already being in South America, any extra costs will have to be paid by the passenger himself.
  • A good health & travel insurance is obligatory. New World travel designers cannot be held responsible in case of any injury and/or disease during the execution of the trip 
  • Drinks are not standard included in the meals 

Payment

For standard reservations up to 20.000 USD no down payment is required unless otherwise mentioned. For reservations of 20.000 USD and more a down payment of 30% of the total invoice amount has to be made fourteen days after confirmation. The remainder has to be paid for six weeks before departure. Exceptions are made by the management directly with the organization. A minimum of four working days will be needed by the international banking system to transfer the payment to the bank of New World travel designers.

In case of a group-booking or a booking of special services and/or accommodations, cruises and/or flights different payment rules may apply. You will be informed about this upon moment of quoting and/or when the invoice is sent.          

Cancellation

In case of cancelation made by the client/passenger the following costs will be charged:

  • In case of cancellation one week till one day before arrival: 100% of the total accommodation amount
  • In case of booking of special services and/or accommodations, cruises and/or flights different cancellation rules may apply. You will be informed about this upon moment of quoting and/or when the invoice is sent.      
  • In case of cancellation one day before arrival: 100% of the total invoice amount
  • In case of cancellation of domestic flights, bus- and/or ferry tickets 100% costs are charged, regardless of the moment of cancelation
  • With special incentive programs, different cancellation conditions may apply; these will be stated in the proposal of the special incentive.

Liability

Under no circumstances New World travel designers can be held responsible for damages caused by passengers, neither for changes in the travel program due to force majeure. New World travel designers are not responsible for any needed visa, vaccinations or other legal (travel) documents. Any costs made, due to the lack of the right documentation, are charged to the passenger. New World travel designers shall not be liable for loss or damages (including expenses) which is wholly or partially caused by of the guest, hotel, flight or rental car company or other third party.

Travel Documentation

Under no circumstances New World travel designers can be held responsible if passengers don´t have the correct travel documentation required to access the destinations booked. For travelers from USA, Canada and Australia different restrictions apply. Please travel well informed and make sure you have all the required documents as otherwise access to the country may be denied.

Complaints

New World travel designers guarantees to make the utmost effort to execute the booked travel itinerary as requested and with the promised quality. In case the passenger has any complaint concerning the services provided by New World travel designers, the latter has to be informed by the passenger at location. In case a complaint is made by the passenger after returning home, this has to be notified to New World travel designers in writing (by e-mail) after which an investigation will be started. The outcome will be reported within seven work days.

Brand

New World travel designers is a brand name of Causaland SA Montevideo RUT 216253510014 Uruguay.